FAQ’s

FAQ’s

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Local health guidelines and CDC recommendations are changing daily. At this time, we hope to re-open April 6th; however, this date may be adjusted to protect the health and safety of our team, patients and community. 

Contact lens ordering is available through our website or you may call our office to leave a message detailing your need. We will to process orders as we are able. If barriers to delivery arise, we will be in contact to provide information.

All contact lens orders received prior to suspension of vision services have been transmitted to our trusted vendors. As those shipments arrive, we will process and mail all paid orders to the address we have on file.  If a balance is owed, we will call, text, or email you with options for payment before mailing. Online payments are available on our website.

The majority of frame and lens orders were processed prior to the temporary suspension of vision services. When your glasses arrive, we will mail them to the address on file. Fitting adjustments will be made as usual, free of charge, as soon as our office re-opens for non-essential eye care. If you need to make a payment, click here

Yes! If you need to re-order contacts, click here. If we have any questions about your prescription we will reach out to you directly.

To review our financial policies, click here

If your pupils are dilated during your eye examination, we want to ensure that you feel comfortable driving before you leave our office. Eyes are often sensitive to light for an hour or more after dilation, so if you are worried about driving we recommend bringing a friend or making other arrangements for transportation. You are also welcome to remain in our waiting area for as long as needed.

Categories: Dilation, Safety

One of the easiest ways is to stop in and visit with one of our opticians. He or she will examine the fit of your frames, tighten or adjust any screws or nose pads as needed, and answer any questions you might have. This is a complimentary service we provide our clients, and is designed to keep your glasses performing their best. We also encourage you to only use cleaning cloths (never paper wipes) designed specifically for eyeglasses. You’ll receive one when you pick up your new glasses, and we’re always happy to replace them for you to prevent lens scratches.

Categories: Care, Glasses

There are some conditions that you can avoid as you age, but presbyopia sadly isn’t one of them. As we age the lens in our eye gradually becomes less flexible. This means that your eyes can’t focus at the same distances they could when you were younger. When presbyopia begins (usually around age 40), most people start to notice eye strain, headaches and fatigue. People who have always enjoyed good vision or who are far-sighted are likely to need glasses in order to read. If you’re nearsighted, you may find yourself removing your glasses to read things close-up, or opting to get multi-focal lenses. There are many options that exist, and our eye doctors are happy to talk with you about them.

Category: Presbyopia

Parents often assume that eye exams can’t be performed until their child can recognize letters. As InfantSEE® providers, however, we actually examine the eyes of patients as young as 6 months of age. If no concerns arise at this first visit, we recommend another visit at age 3, and annually thereafter. During these exam, we evaluate how the muscles that control and move the eyes are working, how healthy the eyes look, and even take prescription measurements. Early intervention plays a vital role in a child’s development, learning and overall success.

Category: Child Exam

Although sleeping in contacts was once a no-no, advances in design have led to some lenses that are more “breathable.” In turn, some of these lenses have been approved by the FDA for overnight wear. We recommend that you avoid sleeping in your lenses whenever possible, however, as it does increase the risk of infection and other complications. Talk to us about your specific needs and we’ll be happy to discuss the contact lens options that are right for you.

Category: Contacts

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Please contact our office if you have any questions regarding our services and your eye care needs.