At Bauer & Clausen Optometry, we believe that being doctor-led and professionally managed is key to creating the best experience for everyone—patients, employees, and doctors alike.
Why is this important?
What does this mean?
- Vision-Driven Leadership: The vision for our practice—how care is delivered, the standards for clinical care and customer service, the services and products offered, and our growth plans—is established and led by our doctors.
- Expert Management: The day-to-day operations and systems required to realize this vision are developed, overseen, and continuously improved by our skilled management team, which includes an overall practice manager and leaders within individual departments.
- Unified Collaboration: Doctors and managers work together as a cohesive team, driving the practice forward to benefit both our employees and patients.
Who Benefits?
Employees
The employee experience directly impacts the patient experience. A thriving employee experience requires effective leadership that is accessible throughout the day. Non-doctor leaders play a crucial role in training, problem-solving, and implementing effective systems through appropriate observation and feedback channels.
Patients
Our team’s unified focus is on delivering the best possible patient experience. Leaders and managers maintain systems that ensure quality experiences and outcomes. With staff managing all other aspects of the business, our doctors can concentrate fully on each patient, providing customized care that meets their unique needs.
Doctors
Our doctors set a vision centered on exceptional patient care. With the support of capable and committed managers and leaders, doctors can focus on patient care without distractions. This model allows doctors to benefit from efficient systems that are continuously monitored and improved, enabling a seamless partnership with the entire team to deliver outstanding patient care.